Billing Terms and Conditions

These Billing Terms & Conditions explain how payments, pricing, and billing are handled when you place an order on the Vera Sydney website.

By completing a purchase, you agree to the terms outlined below in addition to our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.

Pricing & Currency

All prices displayed on our website are listed in Australian Dollars (AUD) unless stated otherwise. Prices include any applicable taxes where required by law.

We reserve the right to update product prices at any time. Any price changes will not affect orders that have already been confirmed and paid.

Payment Methods

We accept secure payment methods made available at checkout, including major credit and debit cards and supported digital payment options.

All payments are processed at the time the order is placed. Orders will not be processed or shipped until payment has been successfully completed.

Payment Processing & Security

Payments are handled through trusted third-party payment providers using industry-standard encryption and secure payment gateways. Vera Sydney does not store full credit card details on its servers.

Your payment and personal information are protected throughout the checkout process in accordance with our Privacy Policy.

Billing Information

You agree to provide accurate, complete, and current billing information, including your name, billing address, and payment details. Providing incorrect or incomplete information may result in delays or cancellation of your order.

If we are unable to process your payment, your order may be placed on hold or cancelled. In such cases, you will be notified where applicable.

Failed or Declined Payments

If a payment is declined, we recommend checking your payment details or contacting your card issuer or payment provider. Vera Sydney is not responsible for delays caused by failed or declined transactions.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email. This email confirms that your order has been received and is being prepared for fulfilment.

If you do not receive a confirmation email, please check your spam or junk folder or contact our customer support team.

Refunds & Adjustments

Refunds, where applicable, are handled in accordance with our Return & Refund Policy. Approved refunds are issued to the original payment method used at checkout.

Processing times may vary depending on your payment provider.

Consumer Rights

Nothing in these Billing Terms & Conditions limits or excludes your rights under Australian Consumer Law.

Customer Support

If you have any questions about your order, returns, or general enquiries, our customer support team is happy to assist.

Email: info@vera-sydney.com
Phone: +61 3 4052 7038
Contact page: Contact

Customer service hours: Monday to Friday, 09:00 AM to 05:00 PM (AEST)
We aim to respond to all enquiries within 1 to 2 business days.

Business & Company Information

Company name: JWK E-com
Business address: Hertogstraat 10, 2405 ZH, Alphen aan den Rijn, The Netherlands
Company Number: 91469457

Store name: Vera Sydney
Warehouse address: 29 Elm Way, Jerrabomberra, New South Wales 2619, Australia

Returns and fulfilment are coordinated through our authorised logistics and fulfilment partners.