Do Not Sell My Personal Information

Your Privacy Rights (Australia)

At Vera Sydney, protecting your privacy is important to us. We are committed to handling personal information responsibly and in line with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This notice explains how we collect, use, and protect personal information for customers located in Australia.

Your Privacy Rights

You have the right to understand how your personal information is handled and to request access to the personal data we hold about you.

You may request:

- Access to the personal information we hold about you

- Correction of inaccurate or incomplete information

- Deletion of personal information where we are no longer legally required to retain it

We do not discriminate against customers for exercising their privacy rights.

Sale of Personal Information

Vera Sydney does not sell personal information to third parties.

We do not exchange personal data for monetary value or for commercial benefit unrelated to fulfilling customer orders or operating our website.

Information We Collect

We may collect the following types of personal information when you use our website or place an order:

- Name, email address, and contact details

- Shipping and billing addresses

- Order and purchase history

- Payment information (processed securely by third-party payment providers)

- Technical information such as IP address, browser type, and website usage data

How We Use Personal Information

Personal information is used only for legitimate business purposes, including:

- Processing and delivering orders

- Providing customer support

- Communicating about orders and service updates

- Improving website performance and customer experience

- Meeting legal and regulatory obligations

Sharing Information With Service Providers

We may share limited personal information with trusted third-party partners strictly for operational purposes, such as:

- Payment processing

- Order fulfilment and delivery

- Website hosting and analytics

How to Submit a Privacy Request

To request access, correction, or deletion of your personal information, please contact us using the details below. We may need to verify your identity before processing your request.

Email: info@vera-sydney.com
Contact form: Available via our Contact page

We aim to respond to all verified privacy requests within a reasonable timeframe, in line with Australian privacy regulations.

All partners are required to handle personal information securely and in accordance with applicable privacy laws.

Customer Support

If you have any questions about your order, returns, or general enquiries, our customer support team is happy to assist.

Email: info@vera-sydney.com
Phone: +61 3 4052 7038
Contact page: Contact

Customer service hours: Monday to Friday, 09:00 AM to 05:00 PM (AEST)
We aim to respond to all enquiries within 1 to 2 business days.

Business & Company Information

Company name: JWK E-com
Business address: Hertogstraat 10, 2405 ZH, Alphen aan den Rijn, The Netherlands
Company Number: 91469457

Store name: Vera Sydney
Warehouse address: 29 Elm Way, Jerrabomberra, New South Wales 2619, Australia

Returns and fulfilment are coordinated through our authorised logistics and fulfilment partners.