About Us

Vera Sydney is an online women’s fashion store created for modern, everyday living in Australia. Our collection focuses on versatile pieces designed to feel comfortable, wearable, and easy to style across different moments of the day.

Our mission is simple: to offer thoughtfully selected women’s clothing that balances style, comfort, and practicality, without unnecessary trends or complexity. We aim to provide pieces that fit naturally into daily routines and remain relevant beyond a single season.

Vera Sydney is operated by JWK E-com, an international e-commerce company registered in the Netherlands. Our business is managed globally, allowing us to work with specialised manufacturing and fulfilment partners across multiple regions.

To support our Australian customers, we maintain a logistics and returns support location in New South Wales, Australia. This location assists with regional handling, approved returns, and customer service coordination. Orders are fulfilled through a combination of international and regional logistics partners, depending on the product and availability.

We believe transparency matters. Customers should clearly understand who they are buying from, how orders are fulfilled, and what to expect after placing an order. That’s why we provide clear policies, accessible customer support, and straightforward communication at every step.

Vera Sydney exists to make everyday dressing feel effortless — with carefully chosen women’s fashion designed to be worn with ease, confidence, and consistency.

Welcome to Vera Sydney.

Customer Support

If you have any questions about your order, returns, or general enquiries, our customer support team is happy to assist.

Email: info@vera-sydney.com
Phone: +61 3 4052 7038
Contact page: Contact

Customer service hours: Monday to Friday, 09:00 AM to 05:00 PM (AEST)
We aim to respond to all enquiries within 1 to 2 business days.

Business & Company Information

Company name: JWK E-com
Business address: Hertogstraat 10, 2405 ZH, Alphen aan den Rijn, The Netherlands
Company Number: 91469457

Store name: Vera Sydney
Warehouse address: 29 Elm Way, Jerrabomberra, New South Wales 2619, Australia

Returns and fulfilment are coordinated through our authorised logistics and fulfilment partners.